Strategic Travel Entrepreneur: Business Tips for Travel Agents/Advisors, Travel Agency Owners, and Travel Business Owners

Ep 269 What Travel Advisors Can and Cannot Legally Do With AI with Tom Carpenter

Rita M. Perez Episode 269

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AI is everywhere in the travel industry right now, and a lot of advisors are grabbing the shiny new tool before stopping to ask whether we're actually allowed to use it in certain ways. 

I sat down with travel attorney and agency owner Tom Carpenter to sort out what's safe, what's risky, and what could even get you sued. 

We talk about why uploading legal documents or client info into open source AI can eliminate your attorney-client privilege and expose sensitive data, the difference between open and closed source tools, and the one court case that proves you're on the hook for whatever your chatbot tells a client. 

If you're using AI in your business and you want to keep your booty protected, give this one a listen. 


Questions this episode answers:

  • Can travel advisors legally use AI to draft their own terms and conditions or contracts?
  • Is it legal to upload a document you didn't write into an AI tool?
  • Why can free AI end up costing you more than a paid closed source tool
  • Should travel agents add the AI tools they use to their data privacy policy?
  • Can recording an AI chat on your website violate Florida wiretapping laws?
  • Should you trust a host agency whose support answers come from ChatGPT?
  • What is the difference between privileged and confidential client information?
  • Does putting a copyright on your itinerary stop clients from booking without you?


Connect with Tom on FB: https://www.instagram.com/travelprotheory/

Tom's Email Address: tcarpenter@carpenterlawgrouppc.com 


Enjoy and take action!

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Rita M. Perez (Host) first began in the travel industry as a travel advisor in 2010. She only fully realized her role as a travel entrepreneur in 2018, and embarked on a mission to support her fellow travel advisors in 2021 when she began the Strategic Travel Entrepreneur Podcast. She now strategizes with travel entrepreneurs, so they too can build sustainable travel agencies and market effectively.

She's a maven when it comes to content photography and videography, and as such founded the Cruise Content Library and leads retreats and partners on FAMs where advisors get top notch content and education for their marketing efforts.


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